Celebrating Contact Center Excellence at ING DIRECT Canada

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Presented by

Lon Hendrickson, Executive Director, CCNG Magnet Program and Fred Beason, Sales Leader, ING DIRECT Canada

About this talk

ING DIRECT Canada has earned the Contact Center Employer of Choice "Gold" distinction for 2010. Join us for an overview of the award, and the programs and philosophies that drive excellence for ING.

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CCNG receives ongoing feedback from our management members in contact center and customer care about the relative hot issues they are most interested in discussing with peers. We bring these Hot Topics to you with regular webcast content provided by our members and partners. Managing your contact center operations to achieve exceptional customer care in your organization requires access to information about the technology, processes, human capital management, and peer knowledge & experiences. CCNG members share their experience and best practices in how they manage customer care in their enterprise contact center operations to improve the overall customer experience. This channel features webcast presentations by thought leaders and award-winning operations who cover the key topic areas in this increasingly changing and dynamic field.