Cox Communications Best Practices for home agent programs

Presented by

Shannon Walker, Supervisor, Technical Service – Work at Home Team, Ian Bellais, Manager Enterprise Sales

About this talk

Cox Communications has 19 call centers all engaging a remote workforce in their call center operations. Hear from Cox's Shannon Walker, Supervisor, Technical Service – Work at Home Team from the Cox Phoenix, AZ call center operation and Ian Bellais, Manager Enterprise Sales, Cox Communications as they share Best Practices around this very topical contact center issue.

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