Introducing CCNG partner - Snowfly

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Presented by

Robert Cowan, Snowfly

About this talk

CCNG talks with Bob Cowen of Snowfly about their call center incentive program....Snowfly’s unique and powerful agent incentive program. You will learn how the right amount to spend on agent incentives to gain the maximum improvement in KPI’s without busting your budget. You will also see the four principals required for a successful program and view typical results. Snowfly will also show you how to access their excellent library of industry research, white papers and case studies.

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CCNG receives ongoing feedback from our management members in contact center and customer care about the relative hot issues they are most interested in discussing with peers. We bring these Hot Topics to you with regular webcast content provided by our members and partners. Managing your contact center operations to achieve exceptional customer care in your organization requires access to information about the technology, processes, human capital management, and peer knowledge & experiences. CCNG members share their experience and best practices in how they manage customer care in their enterprise contact center operations to improve the overall customer experience. This channel features webcast presentations by thought leaders and award-winning operations who cover the key topic areas in this increasingly changing and dynamic field.