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Celebrating Contact Center Excellence at Capital One

CAPITAL ONE and the call center operations based in Richmond, VA have been selected as the Call Center of the Year in the Large Call Center category (more than 75 agents). We are pleased to shine a light on their achievement.
Recorded Oct 13 2010 4 mins
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Presented by
Lon Hendrickson, Executive Director of CCNG Magnet Program
Presentation preview: Celebrating Contact Center Excellence at Capital One

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CCNG member topics for contact center& customer care professionals
CCNG receives ongoing feedback from our management members in contact center and customer care about the relative hot issues they are most interested in discussing with peers. We bring these Hot Topics to you with regular webcast content provided by our members and partners.

Managing your contact center operations to achieve exceptional customer care in your organization requires access to information about the technology, processes, human capital management, and peer knowledge & experiences. CCNG members share their experience and best practices in how they manage customer care in their enterprise contact center operations to improve the overall customer experience.

This channel features webcast presentations by thought leaders and award-winning operations who cover the key topic areas in this increasingly changing and dynamic field.

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  • Title: Celebrating Contact Center Excellence at Capital One
  • Live at: Oct 13 2010 6:00 pm
  • Presented by: Lon Hendrickson, Executive Director of CCNG Magnet Program
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