Introducing CCNG partner - Merced Systems

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Presented by

Matt Katz, VP of Business Consutling, Merced Systems

About this talk

CCNG talks with Matt Katz, VP of Business Consulting at Merced Systems about the importance of Sales and Service Performance Management and how contact centers are turning customer-facing functions into better aligned, higher-performing, and more efficient operations resulting in greater sales and improved customer loyalty.

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CCNG receives ongoing feedback from our management members in contact center and customer care about the relative hot issues they are most interested in discussing with peers. We bring these Hot Topics to you with regular webcast content provided by our members and partners. Managing your contact center operations to achieve exceptional customer care in your organization requires access to information about the technology, processes, human capital management, and peer knowledge & experiences. CCNG members share their experience and best practices in how they manage customer care in their enterprise contact center operations to improve the overall customer experience. This channel features webcast presentations by thought leaders and award-winning operations who cover the key topic areas in this increasingly changing and dynamic field.