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Call Center Best Practices from a Manufacturing Perspective

CCNG talks with Graco's Director of Customer Service about best practices in their call center operations from a manufacturers point of view.
Recorded Oct 28 2010 37 mins
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Presented by
Fred Klietz, Director of Customer Service, Graco Inc.
Presentation preview: Call Center Best Practices from a Manufacturing Perspective

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CCNG member topics for contact center& customer care professionals
CCNG receives ongoing feedback from our management members in contact center and customer care about the relative hot issues they are most interested in discussing with peers. We bring these Hot Topics to you with regular webcast content provided by our members and partners.

Managing your contact center operations to achieve exceptional customer care in your organization requires access to information about the technology, processes, human capital management, and peer knowledge & experiences. CCNG members share their experience and best practices in how they manage customer care in their enterprise contact center operations to improve the overall customer experience.

This channel features webcast presentations by thought leaders and award-winning operations who cover the key topic areas in this increasingly changing and dynamic field.

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  • Title: Call Center Best Practices from a Manufacturing Perspective
  • Live at: Oct 28 2010 5:15 pm
  • Presented by: Fred Klietz, Director of Customer Service, Graco Inc.
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