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Celebrating Contact Center Excellence at the VA

The VA Health Administration Center (HAC) Customer Service Center in Denver, Colorado. They have recently earned recognition as a best-practice service center and been awarded the Leadership VA Alumni Association 2009 Team Spirit Award.

We are proud to be able to add our congratulations on their achievements and their award, and to thank them for their support of our country’s military families.
Recorded Oct 25 2010 5 mins
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Presented by
Lon Hendrickson, Executive Director, CCNG Magnet Program
Presentation preview: Celebrating Contact Center Excellence at the VA

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CCNG receives ongoing feedback from our management members in contact center and customer care about the relative hot issues they are most interested in discussing with peers. We bring these Hot Topics to you with regular webcast content provided by our members and partners.

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  • Title: Celebrating Contact Center Excellence at the VA
  • Live at: Oct 25 2010 2:30 am
  • Presented by: Lon Hendrickson, Executive Director, CCNG Magnet Program
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