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Introducing CCNG partner - CCIS Consulting Inc.

CCNG talks with partner Scott Casson of CCIS Consulting about their contact center practice and experience in the industry.
Recorded Oct 26 2010 12 mins
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Presented by
Scott Michael Casson, Principal - CCIS Consulting Inc.
Presentation preview: Introducing CCNG partner - CCIS Consulting Inc.

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CCNG member topics for contact center& customer care professionals
CCNG receives ongoing feedback from our management members in contact center and customer care about the relative hot issues they are most interested in discussing with peers. We bring these Hot Topics to you with regular webcast content provided by our members and partners.

Managing your contact center operations to achieve exceptional customer care in your organization requires access to information about the technology, processes, human capital management, and peer knowledge & experiences. CCNG members share their experience and best practices in how they manage customer care in their enterprise contact center operations to improve the overall customer experience.

This channel features webcast presentations by thought leaders and award-winning operations who cover the key topic areas in this increasingly changing and dynamic field.

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  • Title: Introducing CCNG partner - CCIS Consulting Inc.
  • Live at: Oct 26 2010 2:15 pm
  • Presented by: Scott Michael Casson, Principal - CCIS Consulting Inc.
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