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Engaging a Remote Workforce

Presenter Gunnar Hood talks about The Hartford's keys to their successful remote workforce program. Gunnar Hood is VP - General Manager of The Hartford Financial Services Group call center operations in Oklahoma City, OK.
Recorded Nov 2 2010 43 mins
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Presented by
Gunnar Hood is VP - General Manager - The Hartford Financial Services Group
Presentation preview: Engaging a Remote Workforce

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CCNG member topics for contact center& customer care professionals
CCNG receives ongoing feedback from our management members in contact center and customer care about the relative hot issues they are most interested in discussing with peers. We bring these Hot Topics to you with regular webcast content provided by our members and partners.

Managing your contact center operations to achieve exceptional customer care in your organization requires access to information about the technology, processes, human capital management, and peer knowledge & experiences. CCNG members share their experience and best practices in how they manage customer care in their enterprise contact center operations to improve the overall customer experience.

This channel features webcast presentations by thought leaders and award-winning operations who cover the key topic areas in this increasingly changing and dynamic field.

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  • Title: Engaging a Remote Workforce
  • Live at: Nov 2 2010 4:15 pm
  • Presented by: Gunnar Hood is VP - General Manager - The Hartford Financial Services Group
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