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Introducing CCNG partner - Strategic Contact

CCNG talks with Lori Bocklund, President of Strategic Contact about industry trends, existing "hot topics" for the contact center industry and their recent client contact center engagements.
Recorded Nov 22 2010 12 mins
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Presented by
Lori Bocklund, President, Strategic Contact
Presentation preview: Introducing CCNG partner - Strategic Contact

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CCNG member topics for contact center& customer care professionals
CCNG receives ongoing feedback from our management members in contact center and customer care about the relative hot issues they are most interested in discussing with peers. We bring these Hot Topics to you with regular webcast content provided by our members and partners.

Managing your contact center operations to achieve exceptional customer care in your organization requires access to information about the technology, processes, human capital management, and peer knowledge & experiences. CCNG members share their experience and best practices in how they manage customer care in their enterprise contact center operations to improve the overall customer experience.

This channel features webcast presentations by thought leaders and award-winning operations who cover the key topic areas in this increasingly changing and dynamic field.

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  • Title: Introducing CCNG partner - Strategic Contact
  • Live at: Nov 22 2010 10:15 pm
  • Presented by: Lori Bocklund, President, Strategic Contact
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