How to Stretch Your Incentive Budget for Call Centers

Presented by

Bob Cowen, Snowfly

About this talk

In this webcast, you will see how the same amount of money can have different values. Successful contact centers have been getting more results from their incentive budgets for years. We will discuss real-world examples that you can apply today to stretch your incentive budget. You will also learn the three critical mistakes that can torpedo all of your efforts. There will be plenty of time for questions.

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CCNG receives ongoing feedback from our management members in contact center and customer care about the relative hot issues they are most interested in discussing with peers. We bring these Hot Topics to you with regular webcast content provided by our members and partners. Managing your contact center operations to achieve exceptional customer care in your organization requires access to information about the technology, processes, human capital management, and peer knowledge & experiences. CCNG members share their experience and best practices in how they manage customer care in their enterprise contact center operations to improve the overall customer experience. This channel features webcast presentations by thought leaders and award-winning operations who cover the key topic areas in this increasingly changing and dynamic field.