Celebrating Contact Center Excellence at Cross Country Automotive

Presented by

Lon Hendrickson, Executive Director, CCNG Magnet Program

About this talk

We are shining a light on their recent honor. CROSS COUNTRY AUTOMOTIVE SERVICES (Cross Country) has been recognized with the top award for outstanding customer service. Cross Country, a leading provider of driver and vehicle assistance services in North America, received the number one ranking for 2010 among all companies globally within the “Best Internal Contact Center (Large / 250 + agents)” category at ContactCenterWorld.com’s annual “Top Ranking Performers in the Contact Center World” World Finals Conference & Awards.

Related topics:

More from this channel

Upcoming talks (5)
On-demand talks (367)
Subscribers (8817)
CCNG receives ongoing feedback from our management members in contact center and customer care about the relative hot issues they are most interested in discussing with peers. We bring these Hot Topics to you with regular webcast content provided by our members and partners. Managing your contact center operations to achieve exceptional customer care in your organization requires access to information about the technology, processes, human capital management, and peer knowledge & experiences. CCNG members share their experience and best practices in how they manage customer care in their enterprise contact center operations to improve the overall customer experience. This channel features webcast presentations by thought leaders and award-winning operations who cover the key topic areas in this increasingly changing and dynamic field.