Introducing CCNG partner - Omega Management Group Corporation

Presented by

Bill Bradley, VP CEM Services, Omega Management Group Corp.

About this talk

CCNG talks with partner Omega Management Group Corp. about their Customer Experience Management (CEM) services for center operations including surveys, process improvements, employee customer relationship training, feedback information systems.

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CCNG receives ongoing feedback from our management members in contact center and customer care about the relative hot issues they are most interested in discussing with peers. We bring these Hot Topics to you with regular webcast content provided by our members and partners. Managing your contact center operations to achieve exceptional customer care in your organization requires access to information about the technology, processes, human capital management, and peer knowledge & experiences. CCNG members share their experience and best practices in how they manage customer care in their enterprise contact center operations to improve the overall customer experience. This channel features webcast presentations by thought leaders and award-winning operations who cover the key topic areas in this increasingly changing and dynamic field.