Integrating Sales Into A Service Environment

Presented by

Greg Alcorn, Global Contact Services (GCS); and Michael McDonald, Wells Fargo

About this talk

Magnet Program presentation: January Integrating Sales Into A Customer Service Environment - Success stories and ways to achieve it. Considerations and choices for training, transferring. or outsourcing the selling opportunities of a customer contact. How to effectively balance customer experience with customer optimization.

Related topics:

More from this channel

Upcoming talks (0)
On-demand talks (374)
Subscribers (8869)
CCNG receives ongoing feedback from our management members in contact center and customer care about the relative hot issues they are most interested in discussing with peers. We bring these Hot Topics to you with regular webcast content provided by our members and partners. Managing your contact center operations to achieve exceptional customer care in your organization requires access to information about the technology, processes, human capital management, and peer knowledge & experiences. CCNG members share their experience and best practices in how they manage customer care in their enterprise contact center operations to improve the overall customer experience. This channel features webcast presentations by thought leaders and award-winning operations who cover the key topic areas in this increasingly changing and dynamic field.