Top 4 Advances in Call Quality Monitoring, by CCNG partner VPI

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Presented by

Patrick Botz, VP of Workforce Optimization - VPI

About this talk

We invite you to join Patrick Botz, VP of Workforce Optimization from VPI, as he reveals 4 major recent advances in Contact Center Quality Assurance (QA). Contact Center QA has been used to monitor and improve internal agent quality and compliance for the past 30 years. Traditional QA has reached the end of a good long life. You'll learn how new QA best practices and tools help streamline many manual, time-consuming processes and more rapidly uncover key insights into the critical issues and improvement opportunities that have the most profound impact on productivity and customer satisfaction.

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