inContact Launches “Problem Solved” Roadshow for Contact Centers

Presented by

Mariann McDonagh, Chief Marketing Officer - inContact

About this talk

The inContact “Problem Solved” tour brings successful contact center executives and their colleagues together in an interactive and engaging format. During each event, 3-5 contact center executives share challenges and ultimate success with a particular contact center problem or issue. You’ll hear about best practices you can put in place today and how you can achieve measurable results.

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CCNG receives ongoing feedback from our management members in contact center and customer care about the relative hot issues they are most interested in discussing with peers. We bring these Hot Topics to you with regular webcast content provided by our members and partners. Managing your contact center operations to achieve exceptional customer care in your organization requires access to information about the technology, processes, human capital management, and peer knowledge & experiences. CCNG members share their experience and best practices in how they manage customer care in their enterprise contact center operations to improve the overall customer experience. This channel features webcast presentations by thought leaders and award-winning operations who cover the key topic areas in this increasingly changing and dynamic field.