Communications Made Simple, by CCNG partner ACP

Logo
Presented by

Richard Klevit, Vice President, Sales - ACP

About this talk

We invite you to join Richard Klevit, VP Sales, who introduces Advanced Call Processing (ACP) and explains how for the past 20+ years, they have assisted customers to implement technology to support business goals, objectives and strategies. You’ll hear real life examples of customers that simplified communications, increased operational efficiencies, increased revenues and decreased operating costs. Vertical markets including - Healthcare Hospitals Medical Groups Medical Facilities Health-related Outsourcers Government Federal State County City Municipalities Retail Universities Colleges Software Legal Law Firms Financial And customer contact applications including - ACD Automatic Call Distribution IVR Self-Service Quality Assurance Recording Outbound Dialing Predictive Dialing Outbound Notification Speech Recognition Workforce Management Business Process Automation IP-PBX Unified Messaging Voice Mail Fax Email Web Chat Text Chat Web Call Back

Related topics:

More from this channel

Upcoming talks (5)
On-demand talks (367)
Subscribers (8818)
CCNG receives ongoing feedback from our management members in contact center and customer care about the relative hot issues they are most interested in discussing with peers. We bring these Hot Topics to you with regular webcast content provided by our members and partners. Managing your contact center operations to achieve exceptional customer care in your organization requires access to information about the technology, processes, human capital management, and peer knowledge & experiences. CCNG members share their experience and best practices in how they manage customer care in their enterprise contact center operations to improve the overall customer experience. This channel features webcast presentations by thought leaders and award-winning operations who cover the key topic areas in this increasingly changing and dynamic field.