Evolution or Revolution? It is your choice!

Presented by

Kyle Krubeck, AVDS and Chris Foley, Recall

About this talk

Hear from CCNG partner AVDS and their contact center client Recall - Are vendors forcing you down a path you’re not ready for, or feel the need to move down? Do you believe your only choice is rip and replace? Does this fit your business model the best…or is a measured, deliberate, evolutionary approach more appropriate? Our session is dedicated to empowering you with knowledge, illuminating the options and most important -- we will give you back the certainty and control you need to do what's best for your company or institution.

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CCNG receives ongoing feedback from our management members in contact center and customer care about the relative hot issues they are most interested in discussing with peers. We bring these Hot Topics to you with regular webcast content provided by our members and partners. Managing your contact center operations to achieve exceptional customer care in your organization requires access to information about the technology, processes, human capital management, and peer knowledge & experiences. CCNG members share their experience and best practices in how they manage customer care in their enterprise contact center operations to improve the overall customer experience. This channel features webcast presentations by thought leaders and award-winning operations who cover the key topic areas in this increasingly changing and dynamic field.