Michele Rowan on Remote Agents: The Big Game Changer!

Logo
Presented by

Miichele Rowan, Presdient - At Home Customer Contacts; Linda Walsh, President - Virtual Training Systems

About this talk

CCNG talks with Michele Rowan, President of At Home Customer Contacts and Linda Walsh, President of Virtual Training Systems on trends, facts and best practices surround remote agent deployments. As former VP of Performance Management for Hilton Hotels, Michele moved over 1000 positions home in just 18 months. She is the industry subject matter expert on development and deployment of remote agents. Linda and VTS specialize in training and staffing for remote agent positions, with an eye exclusively on individuals with disabilities and returning US military.

Related topics:

More from this channel

Upcoming talks (5)
On-demand talks (367)
Subscribers (8816)
CCNG receives ongoing feedback from our management members in contact center and customer care about the relative hot issues they are most interested in discussing with peers. We bring these Hot Topics to you with regular webcast content provided by our members and partners. Managing your contact center operations to achieve exceptional customer care in your organization requires access to information about the technology, processes, human capital management, and peer knowledge & experiences. CCNG members share their experience and best practices in how they manage customer care in their enterprise contact center operations to improve the overall customer experience. This channel features webcast presentations by thought leaders and award-winning operations who cover the key topic areas in this increasingly changing and dynamic field.