Michele Rowan on Remote Agents: The Big Game Changer!

Presented by

Miichele Rowan, Presdient - At Home Customer Contacts; Linda Walsh, President - Virtual Training Systems

About this talk

CCNG talks with Michele Rowan, President of At Home Customer Contacts and Linda Walsh, President of Virtual Training Systems on trends, facts and best practices surround remote agent deployments. As former VP of Performance Management for Hilton Hotels, Michele moved over 1000 positions home in just 18 months. She is the industry subject matter expert on development and deployment of remote agents. Linda and VTS specialize in training and staffing for remote agent positions, with an eye exclusively on individuals with disabilities and returning US military.

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