Top 4 Advances in Customer Feedback by CCNG partner - Mindshare

Presented by

Erich Dietz, Senior Sales Director - Mindshare

About this talk

We invite you to join Erich Dietz, Senior Sales Director from Mindshare, as he reveals 4 major recent advances in Contact Center Customer Feedback. When happy customers become loyal customers they buy again, and they tell their friends. But you'll never know how they feel unless you ask them. And since the customer experience occurs at the unit level, that's where you need to measure it. Then allow those customers to become your teachers. Tap their feedback (positive and negative) and apply it to improving your operations. Immediately after a caller's service experience, customers respond to a short survey using their touch-tone phone, web browser, or mobile device. Customer voice and text comments are captured and played back from a web browser.

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CCNG receives ongoing feedback from our management members in contact center and customer care about the relative hot issues they are most interested in discussing with peers. We bring these Hot Topics to you with regular webcast content provided by our members and partners. Managing your contact center operations to achieve exceptional customer care in your organization requires access to information about the technology, processes, human capital management, and peer knowledge & experiences. CCNG members share their experience and best practices in how they manage customer care in their enterprise contact center operations to improve the overall customer experience. This channel features webcast presentations by thought leaders and award-winning operations who cover the key topic areas in this increasingly changing and dynamic field.