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Customer Interaction Analytics for Business Transformation

Join CCNG's David Hadobas and Jeff Schlueter of Nexidia for a discussion on Customer Interaction Analytics for Business Transformation.

Hear how Nexidia’s customer interaction analytics solutions enable companies to drive business transformation by capturing, making sense of, and using the full range of communications they have with customers, including voice, email and social media. Nexidia expertise helps companies employ this data both for operational improvements and as a catalyst for strategic business transformation.
Recorded Jun 3 2011 13 mins
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Presented by
Jeff Schlueter, VP Marketing - Nexidia
Presentation preview: Customer Interaction Analytics for Business Transformation

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CCNG member topics for contact center& customer care professionals
CCNG receives ongoing feedback from our management members in contact center and customer care about the relative hot issues they are most interested in discussing with peers. We bring these Hot Topics to you with regular webcast content provided by our members and partners.

Managing your contact center operations to achieve exceptional customer care in your organization requires access to information about the technology, processes, human capital management, and peer knowledge & experiences. CCNG members share their experience and best practices in how they manage customer care in their enterprise contact center operations to improve the overall customer experience.

This channel features webcast presentations by thought leaders and award-winning operations who cover the key topic areas in this increasingly changing and dynamic field.

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  • Title: Customer Interaction Analytics for Business Transformation
  • Live at: Jun 3 2011 7:00 pm
  • Presented by: Jeff Schlueter, VP Marketing - Nexidia
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