Join us for an interactive discussion where you can ask key questions and take away practical recommendations for calming the chaos in your contact center.
Every modern contact center seems to struggle with common challenges including:
*Applying interaction data to improve customer experience and retention
*The quarterly "wrangling" of operational costs
*Maintaining quality performance standards across decentralized teams
Keeping all these "balls" in the air makes it hard to think strategically about how to generate greater efficiency and value. Don't miss this conversation as we work to minimize the chaos so you can see the overall picture more clearly.
Greg Cummings - Greg has 20 years of industry experience in consulting, operations, and contact centers -- helping to drive process improvement through an outcomes based methodology. He is currently Manager Global Channels with NICE inContact.
Wade Myers - Wade has 10 years of experience in voice and data recording solutions for a wide variety of industries focused on solutions high in quality, ease of use, and customer satisfaction.