In WFM Apps We Trust!

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Presented by

Brandon Rowe, Sr Manager - Product Marketing, OpenText

About this talk

Attracting and retaining agents can be a cumbersome task for contact centers. In many ways, they (agents) expect a blending of their work and personal lives. A WFM mobile app keeps agents engaged, provides a better work-life balance, and ensures time management and collaboration, while giving supervisors and analysts the ability to quickly identify problems and take action to ensure proper staffing and service levels are met. Join us as we discuss how intraday management with a mobile app is helping contact centers to connect and empower their agents.
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