The world of customer experience is continuously evolving. It is common knowledge that you must offer your customers one-on-one interactions that stand out among the rest, but do your agents have what they need to be successful?
Join us as Noel Roberts, CTO for Aria Solutions, along with CCNG, discuss how to enable your agents to be successful by:
-Matching the customer to the right agent
-Centralizing data and reducing the ovewrwhelming number of screens
-Automating mundane, repeatable tasks