No Call Center Agent LIkes to Feel Stupid

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Presented by

Greg DeVore, CEO, ScreenSteps

About this talk

Is your training making your agents feel confident or stupid? Nobody wants to feel stupid. Nobody wants to be asked a question that they don't have the answer to. By changing how you train and support your agents you can remove any feelings of inadequacy and instead help your agents be confident and successful, even when they don't know all the answers.
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