Conventional Speech Engine: Enabling the Human-Machine Partnership

Presented by

Roger Lee, Customer Success Leader, Gridspace

About this talk

Utilizing AI speech analytics is a must have tool to improve the customer experience. Without a solid internal infrastructure that includes strategy, people, and process, the investment of the tool will not be realized, leading to a lack of user adoption, and ultimately the technology will be put on the shelf. Roger Lee, Customer Success Leader for Gridspace, will share the following during this webinar: *A blueprint for success *How to take speech analytics to the next level *How the Gridspace solution has provided insights and delivered results in the following areas: o Voice of the Agent o Voice of the Customer o Voice of the Business

Related topics:

More from this channel

Upcoming talks (0)
On-demand talks (383)
Subscribers (8934)
CCNG receives ongoing feedback from our management members in contact center and customer care about the relative hot issues they are most interested in discussing with peers. We bring these Hot Topics to you with regular webcast content provided by our members and partners. Managing your contact center operations to achieve exceptional customer care in your organization requires access to information about the technology, processes, human capital management, and peer knowledge & experiences. CCNG members share their experience and best practices in how they manage customer care in their enterprise contact center operations to improve the overall customer experience. This channel features webcast presentations by thought leaders and award-winning operations who cover the key topic areas in this increasingly changing and dynamic field.