Utilizing AI speech analytics is a must have tool to improve the customer experience. Without a solid internal infrastructure that includes strategy, people, and process, the investment of the tool will not be realized, leading to a lack of user adoption, and ultimately the technology will be put on the shelf.
Roger Lee, Customer Success Leader for Gridspace, will share the following during this webinar:
*A blueprint for success
*How to take speech analytics to the next level
*How the Gridspace solution has provided insights and delivered results in the following areas:
o Voice of the Agent
o Voice of the Customer
o Voice of the Business