Digital Transformation: Member Interview with Gireesh Subramaniam, Freshworks

Presented by

Gireesh Subramaniam, VP Product Management, Freshworks

About this talk

We are hearing more and more about digital transformation – how do I support this channel vs. that channel, how do I add new channels … and the list goes on. During this interview between Gireesh Subramanian of Freshworks and David Hadobas of CCNG, Gireesh will discuss 3 trends Freshworks is seeing in the area of digital transformation. Gireesh will also share some lessons learned and best practices Freshworks is seeing from within its global client base that might help you in making this same digital transformation.

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CCNG receives ongoing feedback from our management members in contact center and customer care about the relative hot issues they are most interested in discussing with peers. We bring these Hot Topics to you with regular webcast content provided by our members and partners. Managing your contact center operations to achieve exceptional customer care in your organization requires access to information about the technology, processes, human capital management, and peer knowledge & experiences. CCNG members share their experience and best practices in how they manage customer care in their enterprise contact center operations to improve the overall customer experience. This channel features webcast presentations by thought leaders and award-winning operations who cover the key topic areas in this increasingly changing and dynamic field.