Speech Analytics 101: Hours of Research in 30 Minutes

Logo
Presented by

Roger Lee, Director Customer Success, Gridspace

About this talk

We’re ready to help you evaluate the right speech analytics solution for YOUR organization. Join us on October 10 to learn all you need to know about Speech Analytics from the bottom up. In this 30 minute education series webinar we’ll help you get a better understanding of: *What you need to know as you research your options, including critical questions to ask to avoid speech analytics failure *How to establish a high-level business case *Proof of value (POV) before you buy Join Roger Lee, aka Professor CXi, Customer Success Leader with Gridspace, as he shares valuable insights that will help make you an informed buyer.

Related topics:

More from this channel

Upcoming talks (1)
On-demand talks (372)
Subscribers (8848)
CCNG receives ongoing feedback from our management members in contact center and customer care about the relative hot issues they are most interested in discussing with peers. We bring these Hot Topics to you with regular webcast content provided by our members and partners. Managing your contact center operations to achieve exceptional customer care in your organization requires access to information about the technology, processes, human capital management, and peer knowledge & experiences. CCNG members share their experience and best practices in how they manage customer care in their enterprise contact center operations to improve the overall customer experience. This channel features webcast presentations by thought leaders and award-winning operations who cover the key topic areas in this increasingly changing and dynamic field.