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Best Practices on Measuring and Driving Customer Engagement

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Larry Streeter, VP Customer Support at Constant Contact
CCNG member presentation from Larry Streeter, VP Customer Support at Constant Contact. Hear how Constant Contact uses customer engagement to improve overall performance in their contact center operations. Questions pre-submitted via Twitter @dhadobas and directly with Larry and other viewers using the CCNG Group on LinkedIn, see discussions. Find CCNG Groups on LinkedIn using this link below -

http://www.ccng.com/i4a/pages/index.cfm?pageID=4561
Oct 27 2011
37 mins
Best Practices on Measuring and Driving Customer Engagement
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  • Title: Best Practices on Measuring and Driving Customer Engagement
  • Live at: Oct 27 2011 1:45 pm
  • Presented by: Larry Streeter, VP Customer Support at Constant Contact
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