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Best Practices on Measuring and Driving Customer Engagement

CCNG member presentation from Larry Streeter, VP Customer Support at Constant Contact. Hear how Constant Contact uses customer engagement to improve overall performance in their contact center operations. Questions pre-submitted via Twitter @dhadobas and directly with Larry and other viewers using the CCNG Group on LinkedIn, see discussions. Find CCNG Groups on LinkedIn using this link below -

http://www.ccng.com/i4a/pages/index.cfm?pageID=4561
Recorded Oct 27 2011 37 mins
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Presented by
Larry Streeter, VP Customer Support at Constant Contact
Presentation preview: Best Practices on Measuring and Driving Customer Engagement

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CCNG member topics for contact center& customer care professionals
CCNG receives ongoing feedback from our management members in contact center and customer care about the relative hot issues they are most interested in discussing with peers. We bring these Hot Topics to you with regular webcast content provided by our members and partners.

Managing your contact center operations to achieve exceptional customer care in your organization requires access to information about the technology, processes, human capital management, and peer knowledge & experiences. CCNG members share their experience and best practices in how they manage customer care in their enterprise contact center operations to improve the overall customer experience.

This channel features webcast presentations by thought leaders and award-winning operations who cover the key topic areas in this increasingly changing and dynamic field.

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  • Title: Best Practices on Measuring and Driving Customer Engagement
  • Live at: Oct 27 2011 1:45 pm
  • Presented by: Larry Streeter, VP Customer Support at Constant Contact
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