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Customer Engagement + Bots: Connect with your customers in a new way

Join CCNG member Noel Roberts of Aria as he discusses how to leverage chatbots to deliver excellent customer service that improves the customer experience and drives ROI. We’ll look at some of the challenges facing organizations, including common pitfalls, and will recommend ways to avoid them.
Recorded Oct 29 2019 57 mins
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Presented by
Noel Roberts, CTO and VP Marketing, Aria Solutions
Presentation preview: Customer Engagement + Bots: Connect with your customers in a new way

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    Noel Roberts, CTO and VP Marketing, Aria Solutions
    Join CCNG member Noel Roberts of Aria as he discusses how to leverage chatbots to deliver excellent customer service that improves the customer experience and drives ROI. We’ll look at some of the challenges facing organizations, including common pitfalls, and will recommend ways to avoid them.
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CCNG member topics for contact center& customer care professionals
CCNG receives ongoing feedback from our management members in contact center and customer care about the relative hot issues they are most interested in discussing with peers. We bring these Hot Topics to you with regular webcast content provided by our members and partners.

Managing your contact center operations to achieve exceptional customer care in your organization requires access to information about the technology, processes, human capital management, and peer knowledge & experiences. CCNG members share their experience and best practices in how they manage customer care in their enterprise contact center operations to improve the overall customer experience.

This channel features webcast presentations by thought leaders and award-winning operations who cover the key topic areas in this increasingly changing and dynamic field.

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  • Title: Customer Engagement + Bots: Connect with your customers in a new way
  • Live at: Oct 29 2019 6:00 pm
  • Presented by: Noel Roberts, CTO and VP Marketing, Aria Solutions
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