Ergonomic Employee Advocacy - A Customer Service Success Story

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Presented by

Jeanette Gibbs, Ergonomic Employee Advocacy Team Lead

About this talk

Hear from Colorado Springs Utilities how they implemented a program of Ergonomic Employee Advocacy for their Customer Service contact center operations, how this program was implemented as a pro-active approach to mitigate or greatly minimize the risk of required medical attention. The Goal of the Ergonomic Employee Advocacy Program is to provide a safe and healthy work environment through: - Ergonomic Awareness through education - Initial and pro-active Ergonomic Involvement - Early Ergonomic Intervention - Early Medical Intervention The objective of this employee facilitated team is to empower employees to be pro-active in preventing ergonomic injuries or illnesses by: - Providing ergonomic training by employees within the workgroup - Implementing the practical application of ergonomic principles - Promoting employee ownership and accountability Colorado Springs Utilities, Customer Service contact center operations has successfully implemented a program of early ergonomic and employee involvement resulting in a reduction of lost work time and worker compensation claims. Many organizations practice a re-active approach, have a high incident rate of restricted duty, lost time and a high severity of needed medical attention. Increased activity of a pro-active ergonomic approach will result in a quantifiable reduction in worker compensation cost, decreased severity of required medical attention and less lost work time.

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