Do you have processes in your center – repetitive, redundant, and/or manual tasks – that if you could automate would improve both the agent and customer experience?
We invite you to watch this brief interview as David and Chris take a few minutes to discuss some of the core principles of process automation and how it relates to the customer service environment. Chris will explore key process traits that, if automated, would enhance the service level in your organization as well as aid with hiring and retention.