Knowledge Management: Member Interview with Tim Passios, MindTouch

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Presented by

Tim Passios, VP of Marketing, MindTouch

About this talk

Knowledge Management has traditionally been viewed as un-inspiring technology, essentially doing little more than providing agents answers to frequently asked questions. However, with the help of the right Knowledge Management platform, you can actually make your knowledge content searchable by Google and immediately start serving the “invisible masses” of customers you never even knew existed!
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