Agent Productivity: Member Interview with Greg DeVore, ScreenSteps

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Presented by

Greg DeVore, CEO, ScreenSteps

About this talk

What if your agents didn't have to "know" all of the answers for the questions your customers are asking? What if they could be productive in resolving customer issues from day one? In this interview we talk to Greg DeVore from ScreenSteps about how you can better utilize knowledge base resources to: *Decrease agent onboarding time *Decrease time to productivity *Decrease hold time *Decrease handle time
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