It’s pretty simple logic. A person in distress is in no position to help another person in distress. That’s why Sharpen has created a brand new type of contact center platform focused on improving the agent experience.
Spend 7 minutes with CCNG’s David Hadobas and Sharpen’s VP of Marketing, Murph Krajewski. They take a fresh look at what’s right and wrong with customer service, how things like agent attrition, omnichannel and remote working could be better, and how we can get there together. SPOILER ALERT: it’s not as hard as you might think.