Removing the Social Bacteria Dividing Your Customer Service Cultures

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Presented by

Matt Woody, VP Contact Center at Fifth Third Bank

About this talk

Matt Woody, VP Contact Center at Fifth Third Bank talks about improving customer care in the call center and beyond by addressing and removing social issues relating to different cultures in servicing customers. Join the discussion on the CCNG LinkedIn Group and dialogue with Matt to gain his perspectives - http://www.linkedin.com/groups?gid=132018 We welcome your feedback - Twitter - @dhadobas LinkedIn - davidhadobas

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