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Removing the Social Bacteria Dividing Your Customer Service Cultures

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Matt Woody, VP Contact Center at Fifth Third Bank
Matt Woody, VP Contact Center at Fifth Third Bank talks about improving customer care in the call center and beyond by addressing and removing social issues relating to different cultures in servicing customers.

Join the discussion on the CCNG LinkedIn Group and dialogue with Matt to gain his perspectives -

http://www.linkedin.com/groups?gid=132018

We welcome your feedback -

Twitter - @dhadobas
LinkedIn - davidhadobas
Dec 1 2011
32 mins
Removing the Social Bacteria Dividing Your Customer Service Cultures
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  • Title: Removing the Social Bacteria Dividing Your Customer Service Cultures
  • Live at: Dec 1 2011 6:45 pm
  • Presented by: Matt Woody, VP Contact Center at Fifth Third Bank
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