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Removing the Social Bacteria Dividing Your Customer Service Cultures

Matt Woody, VP Contact Center at Fifth Third Bank talks about improving customer care in the call center and beyond by addressing and removing social issues relating to different cultures in servicing customers.

Join the discussion on the CCNG LinkedIn Group and dialogue with Matt to ga
Matt Woody, VP Contact Center at Fifth Third Bank talks about improving customer care in the call center and beyond by addressing and removing social issues relating to different cultures in servicing customers.

Join the discussion on the CCNG LinkedIn Group and dialogue with Matt to gain his perspectives -

http://www.linkedin.com/groups?gid=132018

We welcome your feedback -

Twitter - @dhadobas
LinkedIn - davidhadobas
Recorded Dec 1 2011 32 mins
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Presented by
Matt Woody, VP Contact Center at Fifth Third Bank
Presentation preview: Removing the Social Bacteria Dividing Your Customer Service Cultures
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  • Title: Removing the Social Bacteria Dividing Your Customer Service Cultures
  • Live at: Dec 1 2011 6:45 pm
  • Presented by: Matt Woody, VP Contact Center at Fifth Third Bank
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