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Removing the Social Bacteria Dividing Your Customer Service Cultures

Matt Woody, VP Contact Center at Fifth Third Bank talks about improving customer care in the call center and beyond by addressing and removing social issues relating to different cultures in servicing customers.

Join the discussion on the CCNG LinkedIn Group and dialogue with Matt to gain his perspectives -

http://www.linkedin.com/groups?gid=132018

We welcome your feedback -

Twitter - @dhadobas
LinkedIn - davidhadobas
Recorded Dec 1 2011 32 mins
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Presented by
Matt Woody, VP Contact Center at Fifth Third Bank
Presentation preview: Removing the Social Bacteria Dividing Your Customer Service Cultures

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CCNG member topics for contact center& customer care professionals
CCNG receives ongoing feedback from our management members in contact center and customer care about the relative hot issues they are most interested in discussing with peers. We bring these Hot Topics to you with regular webcast content provided by our members and partners.

Managing your contact center operations to achieve exceptional customer care in your organization requires access to information about the technology, processes, human capital management, and peer knowledge & experiences. CCNG members share their experience and best practices in how they manage customer care in their enterprise contact center operations to improve the overall customer experience.

This channel features webcast presentations by thought leaders and award-winning operations who cover the key topic areas in this increasingly changing and dynamic field.

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  • Title: Removing the Social Bacteria Dividing Your Customer Service Cultures
  • Live at: Dec 1 2011 6:45 pm
  • Presented by: Matt Woody, VP Contact Center at Fifth Third Bank
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