Leading Trends in Customer Support and Engagement

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Presented by

Edify Labs and Ujet

About this talk

Customer service is more important than ever for driving loyalty and value for an organization, no matter the channel. Likewise, digital transformation of customer care is one of the most critical factors for improving customer experiences and long-term value for shareholders. On this webinar, experts from UJET and Edify will look at the top customer service trends driving customer support in the age of discerning customers with high expectations who prefer to connect across multiple channels. Join us and you will learn how to: -- Meet customers where they are -- Digitally transform the contact center -- Pair intelligent bots with humans to improve the customer experience -- Move beyond multichannel service to enable a full and frictionless omnichannel customer experience -- Connect your contact center with the rest of your organization

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CCNG receives ongoing feedback from our management members in contact center and customer care about the relative hot issues they are most interested in discussing with peers. We bring these Hot Topics to you with regular webcast content provided by our members and partners. Managing your contact center operations to achieve exceptional customer care in your organization requires access to information about the technology, processes, human capital management, and peer knowledge & experiences. CCNG members share their experience and best practices in how they manage customer care in their enterprise contact center operations to improve the overall customer experience. This channel features webcast presentations by thought leaders and award-winning operations who cover the key topic areas in this increasingly changing and dynamic field.