Customer service is more important than ever for driving loyalty and value for an organization, no matter the channel. Likewise, digital transformation of customer care is one of the most critical factors for improving customer experiences and long-term value for shareholders.
On this webinar, experts from UJET and Edify will look at the top customer service trends driving customer support in the age of discerning customers with high expectations who prefer to connect across multiple channels.
Join us and you will learn how to:
-- Meet customers where they are
-- Digitally transform the contact center
-- Pair intelligent bots with humans to improve the customer experience
-- Move beyond multichannel service to enable a full and frictionless omnichannel customer experience
-- Connect your contact center with the rest of your organization