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Delivering Customer Experience in Times of Crisis

The COVID-19 crisis is reminding us of a business fundamental – communicating with consistency, clarity, and empathy is essential for a positive customer experience. While the unknown is making many customers understandably anxious, we are finding that fear and a shortage of facts are leading some company representatives to communicate inconsistent or inappropriate messaging.

Watch this brief audio blog as we discuss how to get our messaging right in these unprecedented times.
Recorded Apr 23 2020 9 mins
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Presented by
Deb Robbins, Customer Experience Executive Consultant, The Northridge Group
Presentation preview: Delivering Customer Experience in Times of Crisis

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CCNG member topics for contact center& customer care professionals
CCNG receives ongoing feedback from our management members in contact center and customer care about the relative hot issues they are most interested in discussing with peers. We bring these Hot Topics to you with regular webcast content provided by our members and partners.

Managing your contact center operations to achieve exceptional customer care in your organization requires access to information about the technology, processes, human capital management, and peer knowledge & experiences. CCNG members share their experience and best practices in how they manage customer care in their enterprise contact center operations to improve the overall customer experience.

This channel features webcast presentations by thought leaders and award-winning operations who cover the key topic areas in this increasingly changing and dynamic field.

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  • Title: Delivering Customer Experience in Times of Crisis
  • Live at: Apr 23 2020 10:05 pm
  • Presented by: Deb Robbins, Customer Experience Executive Consultant, The Northridge Group
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