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How to Keep a Remote Team Running Effectively

Learn how to maximize your team remotely with Workforce management (WFM). Watch this interview with our guest Justin Hurdle, Director of WFM & Operational Performance at Bill Gosling Outsourcing, for tips on how you can apply Workforce Management in your business to maximize productivity.

In this interview you will learn about:

*What Workforce Management is and what it can do for you
*How to keep a remote team and call queue running effectively
*The key factors in maintaining performance and meeting service levels
Recorded Apr 24 2020 26 mins
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Presented by
Justin Hurdle, Director of WFM & Operational Performance, Bill Gosling Outsourcing
Presentation preview: How to Keep a Remote Team Running Effectively

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CCNG member topics for contact center& customer care professionals
CCNG receives ongoing feedback from our management members in contact center and customer care about the relative hot issues they are most interested in discussing with peers. We bring these Hot Topics to you with regular webcast content provided by our members and partners.

Managing your contact center operations to achieve exceptional customer care in your organization requires access to information about the technology, processes, human capital management, and peer knowledge & experiences. CCNG members share their experience and best practices in how they manage customer care in their enterprise contact center operations to improve the overall customer experience.

This channel features webcast presentations by thought leaders and award-winning operations who cover the key topic areas in this increasingly changing and dynamic field.

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  • Title: How to Keep a Remote Team Running Effectively
  • Live at: Apr 24 2020 10:30 pm
  • Presented by: Justin Hurdle, Director of WFM & Operational Performance, Bill Gosling Outsourcing
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