Adapt Your Customer Service Department to Home Working

Presented by

Rami Sarabi, Martin Lampman, Natalie Dowle, Nicholas Zeisler

About this talk

The impact of COVID-19 has been felt across the customer service industry and led to unprecedented operational shifts. However, this is not the first time that businesses have been pushed to their limits, and it will not be the last. In this webinar, we will look at what it takes to manage a customer service team, brand, and business through these uncertain times, and the unexpected tweaks you should be making. Speakers include: • Martin Lampman, Director, Customer Support Operations, BCLC • Rami Sarabi, Executive Director, Global Customer Service, Tarte Cosmetics • Natalie Dowle, Head of Americas, Customer Care, Financial Times • Nicholas Zeisler, Principal, Zeisler Consulting
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