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Adapt Your Customer Service Department to Home Working

The impact of COVID-19 has been felt across the customer service industry and led to unprecedented operational shifts. However, this is not the first time that businesses have been pushed to their limits, and it will not be the last.

In this webinar, we will look at what it takes to manage a customer service team, brand, and business through these uncertain times, and the unexpected tweaks you should be making.

Speakers include:
• Martin Lampman, Director, Customer Support Operations, BCLC
• Rami Sarabi, Executive Director, Global Customer Service, Tarte Cosmetics
• Natalie Dowle, Head of Americas, Customer Care, Financial Times
• Nicholas Zeisler, Principal, Zeisler Consulting
Recorded May 1 2020 58 mins
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Presented by
Rami Sarabi, Martin Lampman, Natalie Dowle, Nicholas Zeisler
Presentation preview: Adapt Your Customer Service Department to Home Working

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CCNG member topics for contact center& customer care professionals
CCNG receives ongoing feedback from our management members in contact center and customer care about the relative hot issues they are most interested in discussing with peers. We bring these Hot Topics to you with regular webcast content provided by our members and partners.

Managing your contact center operations to achieve exceptional customer care in your organization requires access to information about the technology, processes, human capital management, and peer knowledge & experiences. CCNG members share their experience and best practices in how they manage customer care in their enterprise contact center operations to improve the overall customer experience.

This channel features webcast presentations by thought leaders and award-winning operations who cover the key topic areas in this increasingly changing and dynamic field.

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  • Title: Adapt Your Customer Service Department to Home Working
  • Live at: May 1 2020 9:25 pm
  • Presented by: Rami Sarabi, Martin Lampman, Natalie Dowle, Nicholas Zeisler
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