10 Key Strategies to Succeed in the New Work-at-Home Service Environment

Presented by

Ted Nardin, Jeff Furst, Brandon Knight, Mark Miller, Scott Killingsworth

About this talk

Listen as the J.D. Power CX team and three industry thought leaders provide best practices and actionable information you can apply to your business in the new work-at-home environment. The topics they will discuss include: *People Strategies -- How to hire and who to retain in the WAH environment *WAH CX Strategies: To drive CX you need a meaningful work environment for agents *Technology Strategies: Principles for ensuring your tech investments are maximized and flexible for whatever the future may hold *WAH CX Strategies: Support, communication, and coaching best practices *Strategic Outlook: What is likely to happen as the new normal sets in after the severity of the COVID-19 pandemic has lessened
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