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10 Key Strategies to Succeed in the New Work-at-Home Service Environment

Listen as the J.D. Power CX team and three industry thought leaders provide best practices and actionable information you can apply to your business in the new work-at-home environment.

The topics they will discuss include:

*People Strategies -- How to hire and who to retain in the WAH environment

*WAH CX Strategies: To drive CX you need a meaningful work environment for agents

*Technology Strategies: Principles for ensuring your tech investments are maximized and flexible for whatever the future may hold

*WAH CX Strategies: Support, communication, and coaching best practices

*Strategic Outlook: What is likely to happen as the new normal sets in after the severity of the COVID-19 pandemic has lessened
Recorded May 4 2020 63 mins
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Presented by
Ted Nardin, Jeff Furst, Brandon Knight, Mark Miller, Scott Killingsworth
Presentation preview: 10 Key Strategies to Succeed in the New Work-at-Home Service Environment

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CCNG member topics for contact center& customer care professionals
CCNG receives ongoing feedback from our management members in contact center and customer care about the relative hot issues they are most interested in discussing with peers. We bring these Hot Topics to you with regular webcast content provided by our members and partners.

Managing your contact center operations to achieve exceptional customer care in your organization requires access to information about the technology, processes, human capital management, and peer knowledge & experiences. CCNG members share their experience and best practices in how they manage customer care in their enterprise contact center operations to improve the overall customer experience.

This channel features webcast presentations by thought leaders and award-winning operations who cover the key topic areas in this increasingly changing and dynamic field.

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  • Title: 10 Key Strategies to Succeed in the New Work-at-Home Service Environment
  • Live at: May 4 2020 4:05 pm
  • Presented by: Ted Nardin, Jeff Furst, Brandon Knight, Mark Miller, Scott Killingsworth
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