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Developing and Executing Effective CX Metrics, Measurements, and ROI

CCNG partner Aggregage talks with Bob Azman on Developing and Executing Effective CX Metrics, Measurements and ROI.
Recorded May 5 2020 54 mins
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Presented by
Bob Azman, Founder - Innovative CX Soultions LLC
Presentation preview: Developing and Executing Effective CX Metrics, Measurements, and ROI

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CCNG member topics for contact center& customer care professionals
CCNG receives ongoing feedback from our management members in contact center and customer care about the relative hot issues they are most interested in discussing with peers. We bring these Hot Topics to you with regular webcast content provided by our members and partners.

Managing your contact center operations to achieve exceptional customer care in your organization requires access to information about the technology, processes, human capital management, and peer knowledge & experiences. CCNG members share their experience and best practices in how they manage customer care in their enterprise contact center operations to improve the overall customer experience.

This channel features webcast presentations by thought leaders and award-winning operations who cover the key topic areas in this increasingly changing and dynamic field.

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  • Title: Developing and Executing Effective CX Metrics, Measurements, and ROI
  • Live at: May 5 2020 10:00 pm
  • Presented by: Bob Azman, Founder - Innovative CX Soultions LLC
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