Workforce Engagement Mgmt: 5 Ways to Engage Employees for Immediate Impact

Presented by

Vicki Brackett, Author and COO of Sinousia

About this talk

CCNG partner Aggregage talks with CCNG member and industry expert Vicki Brackett on Workforce Engagement Management Masterclass -- 5 Ways to Engage Employees for Immediate Impact.

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CCNG receives ongoing feedback from our management members in contact center and customer care about the relative hot issues they are most interested in discussing with peers. We bring these Hot Topics to you with regular webcast content provided by our members and partners. Managing your contact center operations to achieve exceptional customer care in your organization requires access to information about the technology, processes, human capital management, and peer knowledge & experiences. CCNG members share their experience and best practices in how they manage customer care in their enterprise contact center operations to improve the overall customer experience. This channel features webcast presentations by thought leaders and award-winning operations who cover the key topic areas in this increasingly changing and dynamic field.