Embracing the new Social Contact Center

Presented by

Ron Goldman VP Social Enterprise, Astadia

About this talk

Every day in the news we hear of a company's missteps as they lose control of their brand and support conversation on social media. Listen to this informative webinar to learn how to: - develop a social support strategy - embrace the new social channels (Facebook, Twitter, blogs and forums) to improve the customer experience - develop metrics to measure the social channel - provide insight and innovation to your executives

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CCNG receives ongoing feedback from our management members in contact center and customer care about the relative hot issues they are most interested in discussing with peers. We bring these Hot Topics to you with regular webcast content provided by our members and partners. Managing your contact center operations to achieve exceptional customer care in your organization requires access to information about the technology, processes, human capital management, and peer knowledge & experiences. CCNG members share their experience and best practices in how they manage customer care in their enterprise contact center operations to improve the overall customer experience. This channel features webcast presentations by thought leaders and award-winning operations who cover the key topic areas in this increasingly changing and dynamic field.