Member Town Hall - Workplace Changes Dealing with Remote Workers

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Presented by

Kathryn Jackson, Dan Bemis

About this talk

CCNG members share comments and experiences of immediate concerns and relevance including: - The New Work-From-Home Model (how is it changing?) - How are Tools for Work Changing? (Video / New Channels / Cloud) - Remote Training / Support - Workplace Changes (what does the “return to the office” look like?) Featuring member talks from Kathryn Jackson and Dan Bemis.
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CCNG receives ongoing feedback from our management members in contact center and customer care about the relative hot issues they are most interested in discussing with peers. We bring these Hot Topics to you with regular webcast content provided by our members and partners. Managing your contact center operations to achieve exceptional customer care in your organization requires access to information about the technology, processes, human capital management, and peer knowledge & experiences. CCNG members share their experience and best practices in how they manage customer care in their enterprise contact center operations to improve the overall customer experience. This channel features webcast presentations by thought leaders and award-winning operations who cover the key topic areas in this increasingly changing and dynamic field.