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Beyond the Hype: Contact Center AI That Works

CCNG partner Aggregage speaks with Sam Hahn, technology evangelist at eGain, about Beyond the Hype -- Contact Center AI That Works.
Recorded May 20 2020 46 mins
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Presented by
Sam Hahn
Presentation preview: Beyond the Hype: Contact Center AI That Works

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CCNG member topics for contact center& customer care professionals
CCNG receives ongoing feedback from our management members in contact center and customer care about the relative hot issues they are most interested in discussing with peers. We bring these Hot Topics to you with regular webcast content provided by our members and partners.

Managing your contact center operations to achieve exceptional customer care in your organization requires access to information about the technology, processes, human capital management, and peer knowledge & experiences. CCNG members share their experience and best practices in how they manage customer care in their enterprise contact center operations to improve the overall customer experience.

This channel features webcast presentations by thought leaders and award-winning operations who cover the key topic areas in this increasingly changing and dynamic field.

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  • Title: Beyond the Hype: Contact Center AI That Works
  • Live at: May 20 2020 5:40 pm
  • Presented by: Sam Hahn
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